I have opened two branch office locations, and bought one franchise location. I am seeking a Manager, Service Manager or Field Supervisor position in the commercial or residential window and door, or glazing industry. I am very quick to learn and adapt to new situations.
MANAGER • SERVICE MANAGER • FIELD COORDINATOR • FIELD SUPERVISOR
Dynamic business manager with experience ranging from commercial automatic door service technician to branch manager for a residential window and door company, to a retail ice cream store owner. I have a history of maximizing sales with quality and integrity. I am self directed, dependable and am accustomed to exceeding customer expectations.
• Scale rapidly fluctuating needs and demands, spearheading strategic plans, schedules, and human and material resource calibrations.
• Increase bottom-line profit, identifying revenue generating and cost saving opportunities.
• Address and tackle critical problems and challenges, creating innovative and alternative solutions.
• Cultivate loyal client and referral bases, consistently exceeding customer expectations.
• Build, train, and lead dedicated teams, completing concurrent complex projects under strict time and budget constraints.
Strategic Analysis & Planning • Business & Sales Development • Multi-Site Project Management • Safety
QA Inspections • Problem Solving • Continuous Improvements • Best Practices • Blueprint & Schematics
Bottom-Line Optimization • Relationship & Team Building • Training • Knowledge Sharing • Negotiations
ICEJOYS, INC. (d.b.a. COLD STONE CREAMERY), Jacksonville, FL • 04/2008 – 01/2010
Owner & Operator
Formulate and execute strategic marketing and advertising plans to increase market share and sales. Oversee all aspects of daily operations. Prepare sales forecasts. Manage purchasing. Address and resolve customer escalations. Plan and direct special projects. Administer payroll. Hire, train, schedule, and supervise up to 15 employees.
Highlights:
• Increased sales 34% in 1st 6 months.
• Increased sales 11% in 1st year, despite economic recession.
• Reduced customer complaints to franchiser to just 1 in 16 months.
NUAIR WINDOWS & DOORS, Jacksonville, FL • 07/2005 – 10/2008
Closely held $60M+ manufacturer of residential windows and doors with ~400 employees; closed in 2008.
Branch Manager & Project Coordinator
Hired and administered payroll including establishing pay rates for up to 8 hourly and 18 piece rate contract employees from both Jacksonville and home office in Tampa. Developed and facilitated training and safety programs. Equipped all personnel, managed vehicle, tools of trade, workers’ compensation exemption or insurance and auto insurance requirements. Oversaw all branch expenses. I procured all supplies for projects weekly, in advance of need, including ordering of factory production of window and door products. Scheduled and dispatched installer’s service techs to routine and post-sale customer service. Played key role in weekly meetings to plan, revise, and schedule projects with project managers, job superintendents, factory reps, and sales.
Major Contributions:
• Established all facets of brand new branch office from ground-up.
• Expanded business from 2 employees and 1 $450K contract to 14 employees and $4M backlog in 1st 9 months.
• Reviewed and approved all drawings, scopes of work, material estimates, equipment requirements, and labor estimates up to $250K for salesmen.
• Provided recommendations to VP of Installation, Engineer, Sales Manager, and other leaders on +$250K projects
Key Projects:
• Directed single family, hotel, multi-building, multi-unit, and multi-floor projects from cradle-to-grave concurrently. Projects ranged in value from $75K to $3.8M.
• Orchestrated successful execution of numerous projects including 48 buildings ranging in value from $43K to $68K each, totaling $2.9M.
SRB CONSTRUCTION, Jacksonville, FL • 8/2002 – 5/2005
Closely held home remodeling company.
Foreman/Superintendent/Installer
Coordinated and led all aspects of daily operations of home remodeling and repair company, managing between 4 and 6 homes at a time. Installed replacement windows and doors, and assisted all other trades. Provided customers with pricing estimates, negotiated prices with suppliers and shipping businesses and managed inventory. Maintained service and repairs for company vehicles, power equipment, and trailers. Developed revenue projections with owner and crew leaders. Oversaw and dispatched 6 employees and several different subcontractors as needed. Inspected all work prior to pay and inspections from authorities.
ALDOORS OF FLORIDA (n.k.a. CAROLINA DOOR CONTROL), Jacksonville, FL • 2/1992 – 6/2002
Closely held commercial automatic door manufacturer and installer.
Branch Manager
Starting position was installer/service tech, quickly being promoted to Service Dispatch supervisor, and later, Branch Manager. In this position, I oversaw all aspects of daily operations of +$5.6M branch. Scheduled and coordinated installation and servicing of automatic swing, slide, and revolving doors, and security equipment, parking gates, and parking garage systems. Managed purchasing, payroll, accounts receivable (A/R), bill collections, sales, and vehicle fleet. Ordered all service and installation material for service vehicles stock and installation jobs. I Supervised 5 service techs and 4 installation teams.
Major Contributions:
• Added +$200K in sales, initiating service contract programs for multiple hospitals and local colleges.
• Raised sales $500K in last year of company operation.
• Authored detailed service manual, combining majority of manufacturers’ replacement parts and service guides into 1 comprehensive book.
• Introduced knowledge sharing, launching companywide “Best Practices†newsletter.
Operational Enhancements:
• Maximized profitability, efficiency, and accuracy of problem identification while simultaneously reducing customer costs and onsite man-hours, standardizing troubleshooting procedures.
• Minimized vehicle and equipment downtime, developing preventative maintenance program.
• Decreased costs, unifying numerous generic replacement part wiring diagrams and manufacturers’ control panels.
• Enhanced safety of companywide employees, implementing safety policies, procedures, and safety classes; later adopted by Installation Dept. and entire enterprise.
EDUCATION & PROFESSIONAL DEVELOPMENT
Business Administration, Florida Community College of Jacksonville, Jacksonville, FL
US Navy Aviation Electrician A School, AIMD Tech School for automatic flight and navigation systems
Certified ANSI Inspector of Automated Doors • Association of Window & Door Installers Certified
Skilled in Blueprint-Based Take-Offs & Estimates
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